01
Condition & Finish
Visible condition and finish are checked before the product is approved for packing.
OS-QC-01
Why Choose Us
Pre-Dispatch Quality Check
Before dispatch, OWNSILENT checks visible condition, finish, supplied components, quantity and order specification as applicable. Packing photos or videos may also be retained or provided for shipment documentation.
In-House Development
Pre-Dispatch QC
196+ Countries
Fitment Support
[ 01 // Inspection ]
Quality Check Process
02
Order Verification
Quantity, supplied components and relevant order specifications are verified before dispatch where applicable.
OS-QC-02
03
Packing Documentation
Photos or videos may be recorded during packing to support shipment verification and after-sales review.
OS-QC-03
Why it matters
Customer Protection
[ 02 // Claims ]
01
Inspect Before Installation
Customers and installers should inspect the goods before painting, drilling, cutting, programming or permanent installation.
02
Professional Installation
Automotive upgrade parts should be installed by an appropriately qualified professional technician or specialist workshop.
03
Damage Evidence
Transit-damage claims should include original packaging evidence and a continuous high-quality unboxing video where required by the applicable policy.
04
24-Hour Reporting
Visible transit damage should be reported within 24 hours of delivery with the order and shipment information required for review.
Quality Control
Checked Before Packing and Dispatch
Our pre-dispatch process is designed to identify visible issues before shipment, verify the supplied components against the order, and document packing where appropriate. Customers should still inspect goods immediately on delivery and before any permanent installation work.
Visual Condition Check
Visible finish, surface condition and obvious transport-sensitive areas are reviewed before packing.
Order Verification
Quantity and supplied components are checked against the confirmed order where applicable.
Packing Review
Packaging is selected and prepared according to the product type, size, fragility and shipping method.
Photo & Video Records
Packing photos or videos may be recorded or provided to support shipment and claim verification.
Installer Inspection
Goods should be checked before painting, cutting, drilling, bonding, programming or permanent installation.
Damage Reporting
Visible transit damage should be documented promptly with packaging evidence and a continuous unboxing video where required.
Inspection
Before Dispatch
Order condition review
Evidence
Photo / Video
Where applicable
Claims
24 Hours
Visible transit damage
Installation
Professional
Technician recommended
Useful Information
Common Questions
Are all parts checked before dispatch?
Orders go through a pre-dispatch check appropriate to the product, including visible condition, supplied components and packing preparation.
What should I do if a package arrives damaged?
Keep the original packaging, record a continuous high-quality unboxing video showing the package and brand tape, photograph the damage and contact us within 24 hours with the order and shipment details.
Should I install a part before reporting a fitment concern?
No. Any apparent issue should be raised before painting, drilling, cutting, bonding, wiring, programming or other permanent installation work.
Related Expertise
Continue Exploring Our Process
These pages work together: manufacturing leads into quality control, quality control into worldwide logistics, and fitment support connects the product to the correct vehicle and professional installation process.
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Worldwide Air & Sea Cargo
Review international shipping coverage, transit guidance and tracking for 196+ countries.
Vehicle-Specific Fitment Support
Understand the vehicle information, compatibility checks and professional installation support available.